The friends and family test allows you to share your thoughts about our service and helps us to understand where we may need to improve. The following form is 100% anonymous and your comments are very much appreciated.


While we endeavour to provide the best service possible to our patients,  we recognise that there will be occasions when things go wrong or you are dissatisfied with our services. In these circumstances, please contact the Practice Manager, Margaret Webster, so that she can discuss your concerns with you directly.


How to complain


- Call us on 0151 285 3737 and ask to speak to the Practice Manager

- Submit a complaint in writing

- Email your complaint to


How we manage your complaint

We shall do our utmost to acknowledge your complaint as soon as possible and launch an investigation. We will then be in a position to offer you an explanation, or a meeting with the people involved. We will aim to:

- Find out what happened and what went wrong

- Make it possible for you to discuss the problem with those concerned, if you would like

- Make sure you receive an apology, where this is appropriate

- Identify what we can do to make sure the problem does not happen again


If you are still dissatisfied


We do hope that you will contact us directly to address a complaint that you have about our service, as this will help us to investigate your concerns, work with you to hopefully resolve your grievances and also help us to identify where we may need to improve our service.

However, if you are still dissatisfied after speaking with us, then you have the right to complain to Cheshire and Merseyside ICB.

Cheshire and Merseyside ICB

Tel: 0800 132 996