Accessing GP services 


All GP practices have been, and continue to be, open – caring for our patients, but in a different way. Read our information about what you need to do if you think you need a GP appointment.

  • When you contact us for a GP appointment, our receptionists will ask you for a brief reason for the appointment to ensure your problem is dealt with the most appropriate member of our team. Current GP appointment offerings are as follows:
    • Same day telephone triage appointments can be booked from 8am Monday-Friday
    • Pre-bookable telephone triage appointments can be booked in advance at any time
    • Face to face appointments can be booked for certain conditions which will require a face to face examination
  • Practice Nurse and HCA appointments are available to book at any time


Ordering Medication


Please note that we are unable to accept prescription requests over the phone due to the high volume of calls.

To order your repeat prescriptions please choose one of the following options allowing 2 working days for completion:

  • Online access
  • Email
    • Please ensure to include in the email your full name, date of birth and list of medications needed
  • Post a request to us at: Old Swan Health Centre Group Practice, Crystal Close, Liverpool, L13 2GA (please allow 7 days for posting receiving and returning)
  • Place a prescription request in the script box which is situated outside the surgery’s front door

Once your repeat prescription has been processed and signed by a doctor it will be sent electronically to your nominated pharmacy.


Ethnicity Text Message Campaign


Liverpool GP Practices, in Partnership with Liverpool Clinical Commissioning Group (CCG) will be delivering a campaign to improve the recording of Ethnicity in patients’ GP record.  This is following guidance from NHS England for all GP Practices in England to improve recording of ethnicity in order to improve health care for the different demographic needs of the population. For further information regarding this please click here.

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