Our E-Consultation service has now changed to Patchs.

It works the same way but looks a bit different. You can now click on the banner below to contact your GP.

It may ask you to set up an account with Patchs, which you can do so if you want.

Please do not submit a Patchs request for any children under 16. Thank you.

Accessing GP services 

All GP practices have been, and continue to be, open – caring for our patients, but in a different way. Read our information about what you need to do if yo…

Our E-Consultation service has now changed to Patchs.

It works the same way but looks a bit different. You can now click on the banner below to contact your GP.

It may ask you to set up an account with Patchs, which you can do so if you want.

Please do not submit a Patchs request for any children under 16. Thank you.

Accessing GP services 

All GP practices have been, and continue to be, open – caring for our patients, but in a different way. Read our information about what you need to do if you think you need a GP appointment.

• When you contact us for a GP appointment, our receptionists will ask you for a brief reason for the appointment to ensure your problem is dealt with the most appropriate member of our team. Current GP appointment offerings are as follows:
  • Same day telephone triage appointments can be booked from 8am Monday-Friday
  • Pre-bookable telephone triage appointments can be booked in advance at any time
  • Face to face appointments can be booked for certain conditions which will require a face to face examination
• Practice Nurse and HCA appointments are available to book at any time
• We also have Physiotherapy appointments with our First Contact Practitioner (FCP) - for more information about this service, please click here.

Ordering Medication

Please note that we are unable to accept prescription requests over the phone due to the high volume of calls.

To order your repeat prescriptions please choose one of the following options allowing 2 working days for completion:

• Online access
• Email oldswan.hcgp@nhs.net
  • Please ensure to include in the email your full name, date of birth and list of medications needed
• Post a request to us at: Old Swan Health Centre Group Practice, Crystal Close, Liverpool, L13 2GA (please allow 7 days for posting receiving and returning)
• Place a prescription request in the script box which is situated outside the surgery’s front door

Once your repeat prescription has been processed and signed by a doctor it will be sent electronically to your nominated pharmacy.