Welcome to Our Practice

The most common symptoms of coronavirus (COVID-19) are recent onset of:

new continuous cough and/or
high temperature
a loss of, or change in, your normal sense of taste or smell (anosmia)

If you have symptoms of COVID-19 however mild, self-isolate for at least 10 days from when your symptoms started. You should arrange to have a test to see if you have COVID-19. Do not go to a GP surgery, pharmacy or hospital.

If you are not experiencing symptoms but have tested positive for COVID-19, you must self-isolate for at least 10 days, starting from the day the test was taken. If you develop symptoms during this isolation period, restart your 10-day isolation from the day you developed symptoms.

After 10 days, if you still have a temperature you should continue to self-isolate and seek medical advice. You do not need to self-isolate after 10 days if you only have a cough or loss of sense of smell or taste, as these symptoms can last for several weeks after the infection has gone.

If you live with others, all other household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill or if they do not have symptoms, from the day their test was taken. If anyone else in the household starts displaying symptoms, they must stay at home for at least 10 days from when their symptoms appear, regardless of what day they are on in their original 14-day isolation period. The ending isolation section below has more information.

If you have symptoms, try and stay as far away from other members of your household as possible. It is especially important to stay away from anyone who is clinically vulnerable or clinically extremely vulnerable with whom you share a household.

Reduce the spread of infection in your home by washing your hands regularly for 20 seconds using soap and water, or use hand sanitiser, and cover coughs and sneezes.

Consider alerting people who you do not live with and have had close contact within the last 48 hours to let them know you have symptoms of COVID-19.

Following a positive test result, you will receive a request by text, email or phone to log into the NHS Test and Trace service website and provide information about recent close contacts.

If you feel you cannot cope with your symptoms at home, or your condition gets worse, then use the NHS 111 online COVID-19 service. If you do not have internet access, call NHS 111. For a medical emergency dial 999.

Please visit gov.uk for more information.

IMPORTANT CHANGES TO THE SURGERY

APPOINTMENT BOOKINGS

Practice Nurse and HCA appointments are available to book.

GP appointment bookings have been suspended until further notice and instead we will be operating a telephone triage system.

Please call us between 8am - 11am if you need to speak to a doctor on the day. After the doctor has triaged you, you may be offered an appointment.

When you attend the surgery for your appointment, please try to arrive as close to your appointment time as possible, you must be wearing a facemask and you will have your temperature checked by a clinician before entering.

We have also temporarily suspended the online appointments service until further notice.

We are now booking flu vaccination appointments for eligible patients, please contact the surgery to book your appointment now.

MEDICATION ORDERING

If you need to order a prescription, please order online as normal or call us after 11am. Please do NOT bring your prescription slips to the practice, or try to order in person. You can also order your prescription by emailing us at oldswan.hcgp@nhs.net. If you do email us, please ensure to give your date of birth and also list what medications that you need.

If you would like to sign up for online prescription ordering, please call us and we will arrange this, or download The NHS app and follow the instructions.

We do apologise for any inconvenience these changes might cause, but we do have the health and safety of everyone in mind.

IF YOU NEED SUPPORT

LIVERPOOL CITY COUNCIL

The Liverpool Good Neighbour scheme will match volunteers with people in need who don’t have anyone else nearby to help with day-to-day tasks. The scheme is not designed to replace any social care or NHS services you may receive but it can give you additional support.

You can ask for help with the tasks you cannot do because you cannot leave home, such as shopping or collecting prescriptions, or you may even like to ask to chat to a volunteer on the phone to break up your day and hear a friendly voice.

Please phone Liverpool City Council Coronavirus Support Line on 0151 233 3066

Or alternatively you can make a request by using the online form.

Please visit the Liverpool City Council Coronavirus page for more guidance and support.

ISOLATION NOTES

If you have been told you need to self-isolate, and need to provide a note for your employer, then please click here to get an isolation note from NHS 111. Or alternatively; download the NHS app.

For guidance in your language, please select one of the following: