Welcome to Our Practice

Please visit the gov.uk website for more guidance on how to protect yourself and others.


The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or

  • high temperature

  • a loss of, or change in, your normal sense of taste or smell (anosmia)


For most people, coronavirus (COVID-19) will be a mild illness. However, if you have any of the symptoms above you must stay at home and arrange to have a test to see if you have COVID-19.

If you have symptoms of coronavirus (COVID-19), however mild, OR you have received a positive coronavirus (COVID-19) test result, the clear medical advice is to immediately self-isolate at home for at least 7 days from when your symptoms started. Do not go to a GP surgery, pharmacy or hospital. You should arrange to have a test to see if you have COVID-19.

Consider alerting the people that you have had close contact within the last 48 hours to let them know you have symptoms of coronavirus COVID-19.

Following a positive test result, you will receive a request by text, email or phone to log into the NHS Test and Trace service website and provide information about recent close contacts.

After 7 days, or longer, if you still have symptoms other than cough or loss of sense of smell/taste, you must continue to self-isolate until you feel better.

You do not need to self-isolate if you only have a cough or loss of sense of smell/taste after 7 days, as these symptoms can last for several weeks after the infection has gone. Please click here for more information.

If you live with others and you are the first in the household to have symptoms of coronavirus (COVID-19), then you must stay at home for at least 7 days. All other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill. Please see the explanatory diagram.

Staying at home for 14 days will greatly reduce the overall amount of infection that people in your household could pass on to others in the community.

If anyone else in the household starts displaying symptoms, they must stay at home for at least 7 days from when their symptoms appeared, regardless of what day they are on in their original 14-day isolation period.

If you have symptoms, you should stay as far away from other members of your household as possible. It is especially important to stay away from anyone who is clinically vulnerable or clinically extremely vulnerable with whom you continue to share a household.

Reduce the spread of infection in your home by washing your hands regularly for 20 seconds using soap and water, or use hand sanitiser, and cover coughs and sneezes.

If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus (COVID-19) service. If you do not have internet access, call NHS 111. For a medical emergency dial 999.

If you develop new coronavirus (COVID-19) symptoms at any point after ending your first period of isolation (self or household) then you must follow the same guidance on self-isolation again.

Please click here for more information and advice about staying at home.






All appointment bookings have been suspended until further notice and we will be operating a telephone triage system only.

Please call us between 8am - 11am if you need to speak to a doctor on the day. After the doctor has triaged you, you may be offered an appointment; when you come to the surgery, please press the buzzer for access.

We have also temporarily suspended the online appointments service until further notice.



If you need to order a prescription, please order online as normal or call us after 11am. Please do NOT bring your prescription slips to the practice, or try to order in person. You can also order your prescription by emailing us at oldswan.hcgp@nhs.net. If you do email us, please ensure to give your date of birth and also list what medications that you need.

If you would like to sign up for online prescription ordering, please call us and we will arrange this, or download The NHS app and follow the instructions.


If you do not already have a nominated chemist for electronic prescriptions, you will need to provide one, otherwise we will nominate on your behalf.


We do apologise for any inconvenience these changes might cause, but we do have the health and safety of everyone in mind.






The Liverpool Good Neighbour scheme will match volunteers with people in need who don’t have anyone else nearby to help with day-to-day tasks. The scheme is not designed to replace any social care or NHS services you may receive but it can give you additional support.

You can ask for help with the tasks you cannot do because you cannot leave home, such as shopping or collecting prescriptions, or you may even like to ask to chat to a volunteer on the phone to break up your day and hear a friendly voice.

Please phone Liverpool City Council Coronavirus Support Line on 0151 233 3066

Or alternatively you can make a request by using the online form.

Please visit the Liverpool City Council Coronavirus page for more guidance and support.



If you are extremely vulnerable (i.e. you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), please register on the gov.uk website and inform them if you need support.

Please register by clicking here.



If you have been told you need to self-isolate, and need to provide a note for your employer, then please click here to get an isolation note from NHS 111. Or alternatively; download the NHS app.


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