Old Swan Health Centre Group Practice

Do not meet others, even friends or family. You can spread the virus even if you don’t have symptoms.

Please click here for more guidance on how to protect yourself and others, or you can visit the gov.uk website.

The most common symptoms of coronavirus (COVID-19) are recent onset of:

new continuous cough and/or
high temperature

For most people, coronavirus (COVID-19) will be a mild illness.

If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started.

If you live with others and you are the first in the household to have symptoms of coronavirus, then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill. Please click here for the explanatory diagram.

For anyone else in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period.

It is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community.

If you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period. If you cannot move vulnerable people out of your home, stay away from them as much as possible.

If you have coronavirus symptoms:

Do NOT go to a GP surgery, pharmacy or hospital
You do not need to contact 111 to tell them you’re staying at home
Testing for coronavirus is not needed if you’re staying at home

Plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household. Ask your employer, friends and family to help you to get the things you need to stay at home.

Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser.

If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999.

Please click here for more information and advice about staying at hom e.

Please click here for a children's fact sheet about COVID-19.

IMPORTANT CHANGES TO THE SURGERY

APPOINTMENT BOOKINGS

All appointment bookings have been suspended until further notice and we will be operating a telephone triage system only.

Please call us between 8am - 11am if you need to speak to a doctor on the day. After the doctor has triaged you, you may be offered an appointment; when you come to the surgery, please press the buzzer for access.

We have also temporarily suspended the online appointments service until further notice.

MEDICATION ORDERING

If you need to order a prescription, please order online as normal or call us after 11am. Please do NOT bring your prescription slips to the practice, or try to order in person. You can also order your prescription by emailing us at oldswan.hcgp@nhs.net. If you do email us, please ensure to give your date of birth and also list what medications that you need.

If you would like to sign up for online prescription ordering, please call us and we will arrange this, or download The NHS app and follow the instructions.

If you do not already have a nominated chemist for electronic prescriptions, you will need to provide one, otherwise we will nominate on your behalf.

We do apologise for any inconvenience these changes might cause, but we do have the health and safety of everyone in mind.

IF YOU NEED SUPPORT

LIVERPOOL CITY COUNCIL

The Liverpool Good Neighbour scheme will match volunteers with people in need who don’t have anyone else nearby to help with day-to-day tasks. The scheme is not designed to replace any social care or NHS services you may receive but it can give you additional support.

You can ask for help with the tasks you cannot do because you cannot leave home, such as shopping or collecting prescriptions, or you may even like to ask to chat to a volunteer on the phone to break up your day and hear a friendly voice.

Please phone Liverpool City Council Coronavirus Support Line on 0151 233 3066

Or alternatively you can make a request by using the online form.

Please visit the Liverpool City Council Coronavirus page for more guidance and support.

REGISTER WITH GOV.UK

If you are extremely vulnerable (i.e. you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), please register on the gov.uk website and inform them if you need support.

Please register by clicking here.

ISOLATION NOTES

If you have been told you need to self-isolate, and need to provide a note for your employer, then please click here to get an isolation note from NHS 111. Or alternatively; download the NHS app.

For guidance in your language, please select one of the following:

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Opening Times

Monday	8.00 am - 6.30 pm
Tuesday	7.00 am - 6.30 pm*
Wednesday	8.00 am - 6.30 pm**
Thursday	8.00 am - 6.30 pm
Friday	8.00 am - 6.30 pm

Please note that as the doctors have a meeting every Tuesday morning they do not start their consultations until 9.30 am

*Surgery will close on a Tuesday 12.30 - 1 pm for staff meeting

**Surgery will be close for training & development on the last Wednesday of the month between 1 pm-3.30 pm

As from 7th January the Practice will be holding their extended access surgery on a Tuesday morning 7.00 am - 8.00 am please not that these appointments must be pre-booked.

We will no longer hold a late surgery on a Monday evening

INTERPRETER SERVICE

For those patients who require interpreters for their appointment please request the interpreter as well as appointment at least 48 hours in advance.

OUT OF HOURS

If you require urgent medical assistance when the surgery is closed please telephone 111.