We Are Changing How You Access Care For Better From the 1st September 2025
We Are Changing How You Access Care For Better
We have reviewed our patient access survey and listened to your concerns. We understand that not being able to get through on the phone in the morning unable to book an appointment is distressing.
At Old Swan Health Centre Group Practice, we are changing to a Total Triage System [(PACO GP Digital Front Door) An online request form need to be completed but if you cannot do this our care coordinators are here to help. Kindly do this yourself if you can as the care coordinators would have to complete the same online request form for you. All patients' requests are assessed by a clinician before an appointment is booked. It helps us provide the right care at the right time and in the right way.
How This Helps
Get the Right Help, First Time
Your request is reviewed by clinician, so you are directed to the most appropriate team member
-whether that is a GP, nurse pharmacist or another specialist
Urgent Problems Are Prioritised
If something is urgent, we will spot it early and ensure you get care quickly.
More Ways To Contact Us
You can reach us:
· Online (via our website- Digital Front Door)
· By phone
· In person at reception (walk-in)
Less Time Waiting
Some issues can be resolved without needing to come into the practice-saving you time and hassle.
More Personal Care
We will try to link you with your usual GP or care team for continuity, especially for long-term conditions.
Why We Use Total Triage
· To Improve Access for everyone
· To use our team’s time and skills more effectively
· To ensure care is safe, responsive and fair
· To reduce wait times and mange increasing demand.
Contacting Old Swan Health Centre Group Practice
Submit your request via our Digital Front Door OR the link Old Swan Health Centre Group Practice - Appointments
You can also download our Total Triage system booklet Total Triage System