‘Only Order What You Need’ - help save another five double-decker buses of medicines this winter

Just a tiny bit of poo could be lifesaving for you

Cheshire and Merseyside Cancer Alliance Listening Event

Have you ever supported someone with cancer? Register today to secure your place

Join Cheshire and Merseyside cancer alliance listening event to share your experiences and help improve cancer services. For more information, please see the poster below, thank you.

Carers Event Poster

Basal Cell Carcinomas-Skin Cancer

For more information about basal cell carcinomas- skin cancer, please find the attached the easy read booklet below, thank you.

FINAL BCC Leaflet For Cheshire And Merseyside

NHS tips to prevent falls and avoid hospital admissions

‘Too Much Blue - Get a Review’ campaign aimed at helping children and young people manage asthma

Super Bodies – tackling the back-to-school bugs

We Are Changing How You Access Care For Better From the 1st September 2025

We Are Changing How You Access Care For Better

We have reviewed our patient access survey and listened to your concerns. We understand that not being able to get through on the phone in the morning unable to book an appointment is distressing.

At Old Swan Health Centre Group Practice, we are changing to a Total Triage System [(PACO GP Digital Front Door) An online request form need to be completed but if you cannot do this our care coordinators are here to help. Kindly do this yourself if you can as the care coordinators would have to complete the same online request form for you. All patients' requests are assessed by a clinician before an appointment is booked. It helps us provide the right care at the right time and in the right way.

How This Helps

Get the Right Help, First Time

Your request is reviewed by clinician, so you are directed to the most appropriate team member

-whether that is a GP, nurse pharmacist or another specialist

Urgent Problems Are Prioritised

If something is urgent, we will spot it early and ensure you get care quickly.

More Ways To Contact Us

You can reach us:

·        Online (via our website- Digital Front Door)

·         By phone

·         In person at reception (walk-in)

Less Time Waiting

Some issues can be resolved without needing to come into the practice-saving you time and hassle.

More Personal Care

We will try to link you with your usual GP or care team for continuity, especially for long-term conditions.

Why We Use Total Triage

·         To Improve Access for everyone

·         To use our team’s time and skills more effectively

·         To ensure care is safe, responsive and fair

·         To reduce wait times and mange increasing demand.

Contacting Old Swan Health Centre Group Practice

Submit your request via our Digital Front Door OR the link Old Swan Health Centre Group Practice - Appointments

You can also download our Total Triage system booklet Total Triage System

Heidi AI Scribe

 Heidi AI is an advanced AI medical scribe designed to automate clinical documentation in healthcare settings. It transcribes patient visits, generates clinical notes, and allows healthcare professionals to focus more on patient care rather than administrative tasks. Developed by Heidi Health, this technology aims to reduce the administrative burden on clinicians, enhancing the efficiency of patient interactions

Heidi AI - Medical Scribe Technology

At Old Swan Health Centre Group Practice, we are committed to providing the best possible care while maintaining your privacy and confidentiality. We are proactive in identifying ways to enhance your experience and improve the quality of your healthcare, so we are introducing Heidi AI Medical Scribe technology during some of our consultations to support the administration function with your consent. Please find below more information about this software application.  

What is Heidi Health AI Medical Scribe?

Heidi Health is an advanced AI-powered system that assists healthcare providers by transcribing and documenting patient interactions during consultations. The AI scribe listens to the conversation between you and your healthcare provider for example GP. During the consultation, it transcribes patient visits, generates clinical notes, and allows the healthcare professionals to focus more on patient care rather than administrative tasks.

This process allows your healthcare provider to focus more on your need, spend less time on paperwork and less time typing. The AI scribe transcribes notes in real time, improving the efficiency of your visit and ensuring that all relevant information is accurately captured.

How does Heidi Health work?

During your consultation, Heidi Health AI will listen to the conversation between you and your healthcare provider. The system transcribes the dialogue in real time and generates an electronic health record (EHR).  This documentation is not stored but copied and pasted into the clinical system which is then securely stored as part of your medical record, where it can be accessed by your healthcare provider for follow-up care and treatment planning. Please note the recording is not saved on the Heidi application system but destroyed after your consultation.

Benefits of using the Heidi Health AI Medical Scribe

• Improved Accuracy: By documenting your consultation in real-time, Heidi Health ensures that important details are captured accurately, reducing the risk of errors in your medical record.
• More Time with Your Provider: With less time spent on manual documentation, your healthcare provider can focus more on addressing your concerns and providing personalised care.
• Efficiency: Your visit will be documented quickly, allowing for faster processing of your medical records and test results. It helps the doctors work more efficiently.

Will your personal information be secure?

Yes. Heidi Health follows strict compliance standards to protect your personal health information. The system uses advanced encryption and complies with the latest data protection regulations, ensuring your information remains confidential and secure. For detailed information on how Heidi Health maintains privacy and compliance, you can review their comprehensive compliance information here.

Do you have to consent to the use of the AI Medical Scribe?

No. While the use of the AI medical scribe can greatly enhance the quality and efficiency of your consultation, you have the right to decline its use. If you choose not to have the AI scribe assist with your visit, please let us know and your healthcare provider will document your consultation manually as they normally would.

Can you change your mind?

You have the right to withdraw your consent at any time, even after the consultation begins. If you decide not to proceed with the use of the AI scribe, your healthcare provider will ensure that your consultation is documented manually.

If you have any questions, please contact us regarding any concerns you have about the use of Heidi Health AI during your consultation, thank you.

North West GP urges ‘have health services in your pocket this summer with the NHS App’

Everything you need to know prior to conception throughout pregnancy and birth, up to when your baby is two

Start For Life

Welcome to Liverpool's Start For Life, for more information please see below, thank you

Liverpool Family Information and SEND Directory (LFISD)

The Joseph Lappin Centre Community Food Pantry

Join the community food pantry, where you can buy 10 items of fresh and non-perishable food items for £3.50.

Anyone on low income is welcome you will have to bring your prof of address to register. This happens every Monday from 12pm-2pm at The Joseph Lappin Centre. 

For more details please find poster below , thank you.

Support After a Death

When you lose a loved one, there are many practical matters that you need to attend to that can feel quite
overwhelming and challenging. FuneralExpert.com can help you. Please see below for more details. 

Merseyside Breastfeeding Programme

For more information about the Merseyside breastfeeding week 2025 please find below. Thank you

People over 40 encouraged to get their blood pressure checked

Blood Sugar Balance Cookery Class

There will be a blood Sugar balance cookery course running at the Joseph Lappin Centre on 9th May 2025 at 9:30am to 1pm. Please find more details below thank you.

iGPc PCN PHYSIOTHERAPIST SERVICE

DID YOU KNOW ABOUT OUR PHYSIOTHERAPIST SERVICE?

Physiotherapy can help manage pain, improve mobility, strengthen muscles, recover from surgeries and injuries as well as prevent future injuries or surgeries being needed

At Innovative general practice collaborative primary care network iGPc PCN, we offer a typical first contact physiotherapist (FCPS) appointment which involves assessment, diagnosis and first-line treatment. FCPs can also refer patients for a course of physiotherapy treatment, order investigations or make referrals into secondary care services using the same pathways as GPs. Some FPCs are also able to independently prescribe and provide injection therapy.

As a person-centred service, most appointments include self-management advice, social prescribing, discussions about physical activity and fitness for work.

Contact us to find out more information, thank you.

LARC Service

What is LARC?

LARC stands for Long-Acting Reversible Contraception. It is a service we provide across our surgeries in the network. We currently offer appointments for Coil, Implant and Pessary fittings and removals.

Where can I get an appointment?

 Appointments are held at:

• Dovecot - Tuesday Morning
• West Derby - Tuesday Morning
• Oak Vale - Wednesday Morning & Thursday Morning
• Old Swan - Wednesday Afternoon

If your surgery is not on the list and you are part of the iGPc network, you can still have an appointment at one of the above surgeries!

Smears can also be done at Coil sessions, so if you are due your screening, you can have both done at the same time!

If you are interested in this service or require more information, please contact us today for an appointment.