NHS logo
Old Swan Health Centre Group Practice

Making Appointments

Routine Appointments

Pre-booked appointments can be made with the GPs, Practice Nurses and Health Care Assistants Monday to Friday.

GPs   -       9.00 am - 12.00 noon &  2.30pm - 5.30 pm.    An early morning surgery 7.00 am - 8.00 am will be held every Tuesday, please  note that these appointments must be pre-booked in advance. 

Practice Nurses     8.30 am - 12.45pm   &    2 - 6pm

Health Care Assistants   9.00 am  -  12.45 pm   &  2.00 pm until 5.00 pm 

Same Day Appointments (Open Access)

Open access operates in the mornings only. Patients will need to present early to book in for that morning as these appointments are very popular. Whilst we will always endeavour to book your appointment with the GP of your choice it might not always be possible, and if this were to be the case an explanation will be given

Surgery does not commence until 9.30 am on Tuesday morning as the Doctors hold a weekly Practice meeting.

Non-attendance is an increasing problem. If for any reason you are unable to attend a pre-booked appointment please ensure that you cancel it so the appointment can be offered to another patient, hence reducing waiting times. Persistent defaulters may risk having their registration terminated with this practice.

Home Visits

Home visits are at the discretion of the doctor. Please do not ask your doctor to call unless the patient is genuinely too ill to come to the surgery. Where possible please telephone requests for home visits before 11.00am. Further information about symptoms may be asked for by the receptionist to enable the doctor to determine the priority and timing of the visit.

Telephone Consultations

If you need to speak to a doctor but are unable to attend the surgery you can book a telephone consultation with a doctor. Please contact the reception for details


If you are unable to attend surgery you can consult your doctor via eConsult.  Please follow the link on the front page of this website.   A doctor will respond to you within 48 hours during normal work days.